Good Food Bad Service

Yesterday, for the second time we went to have dinner in this newly opened Italian restaurant here in our area. Our first visit was the best, the foods were excellent and the service was phenomenal. During our visit yesterday, I decided to order the same foods as the last time since it was a great meal, as I can recall. I had Fettucini Pesto with Shrimps for main course and the order have complementary warm soup and warm bread. During our yesterdays visit, we were served by another waitress, and that is when our fine dinning experience started turning into a disaster. As usual, we got served with the first course, the soup, salad and bread. We requested for a butter for the bread, nothing came. A minute after the soup and salad were served, which just started to eat, the main course arrived. We were quite unhappy because it will hard to finish the soup and salad without the main foods (pastas) getting cold already. By the time we finish with the soup, salad and the main dish (pasta), still no butter came as requested. And then minutes later the waitress came back and asked us if we wanted to have additional bread, and we said yes, so we asked her again to include a butter, and she came back with the bread and finally, butter. The pasta were good even though it ended up getting cold for standing for quite sometime in our table.

The same waitress passed by our table so we called her attention to request for some containers to place our leftovers, she said yes, but we never got the containers. Long after, she came back again to give us our bill, so we asked her again for some containers, and this time she came back with the containers. But when we checked the bill for our orders, we realized that the total due is higher than we thought, so we checked the details in the receipt and realized that the orders written there didnt sound like the one the we ordered. We then realized that the waitress ended up giving us the wrong bill. The bill we got was for the older couple that were seating next to our table. We told the waitress that it wasnt our bill, so she had to go to the cashier again to look for ours.

After all, we left the restaurant and left the waitress $1.50 for a tip! The tip could have been higher if she gave us a great service, she seemed physically present but definitely mentally absent. She was trying to serve the customers all at the same time, then she get confused and very disoriented and forgetful, and probably all the customers she served that night were served very poorly, we can hear from the other tables...

This posts sounds nothing but complaints, but this is what happened yesterday, but overall, we had great food, and we are hopeful that we will have a better service the next time we come by to the same restaurant and have italian food cravings again.